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Frequently Asked Questions

What's AfterPay and ShopPay?

AfterPay and ShopPay split your purchase into 4 equal payments, payable every 2 weeks. Your products will still ship as normal, so you delay the pay but not the gratification.

How can I apply for your Affiliate program?

Apply for our Affiliate program here.

How can I apply for your Wholesale program?

Apply for our Wholesale program here.

Where else are your products available for purchase?

Yes, our products are exclusively available for purchase at BLK+GRN.

Why are your products fragrance free?

According to Women's Voices, "2%-11% of the general population is allergic to fragrance" and "33% of fragrance chemicals have been flagged as toxic or potentially toxic by scientists"! According to the American Academy of Dermatology, "fragrances cause more allergic contact dermatitis than any other ingredient"! And according to Secret Scents, "10%-15% of dermatology patients are diagnosed with fragrance sensitization"!


Yet "96% of shampoos, 98% of conditioners and 97% of hair styling products contain fragrance"! 


Everyone who's allergic or sensitive to fragrances, and in intimate relationships and roles with fragrance allergic and sensitive people, need effective, safe and fragrance free options! 


CurlyCoilyTresses®️ products are entirely fragrance, scent and masking agent free and can be safely used by women, men and children!


(Sources: Womens Voices, National Rosacea Society and Women's Voices Secret Scents).

What are masking agents?

Masking agents are fragrances and chemicals used to alter or neutralize undesirable scents. Examples include synthetic fragrances, essential oils and parts of essential oils (ie, citronellol, limonene, linalool, etc).


Masking scents doesn't avoid negative health effects (ie, allergic and asthmatic reactions, etc).

Are your products safe for my entire family?

Yes, the products are equally safe for men, women and children.

Are your products cruelty free and vegan?

Yes, they are.

Are your products certified gluten free?

No, they're not. Although our raw ingredients are grown gluten free, gluten cross contamination could occur from shared manufacturing and processing equipment.

What's the importance of ingredient labels?

Labeling of cosmetics is subject to provisions of the Food Drug and Cosmetic Act and the Fair Packaging and Labeling Act. The Acts require ingredients in cosmetics be listed in descending order by volume. 


Note, fragrances, unless voluntarily disclosed by the manufacturer, must only be listed as "fragrance". There is no requirement for the specific content of a fragrance be disclosed.

Are moisture and hydration the same?

No, not exactly. Both moisture and hydration are required by all hair textures. Moisture is derived from water-based products that can be absorbed and retained by hair. Hydration is derived from strengthening products that simultaneously reduce moisture loss and increase moisture content by strengthening hair.

Is hair density and width the same?

No, they're not. Hair density is a measure of the number of hair strands within a 1 square inch section of scalp. It's measured as low, medium and high. Hair width is a measure of the thickness of individual hair strands. It's measured as fine, medium and coarse.

What's pH?

pH is potential or power of Hydrogen. It's measured on a scale of 0-14 where 0-6.9 is acidic, 7.0 is neutral and 7.1-14 is alkali.


Human hair and scalp sebum is slightly acidic with a pH between 4.5 and 5.5.


Why does this matter? Many things we do to our hair disrupts this delicate pH balance, pushing it into the alkaline side — think relaxers, dyes and clarifying shampoos — which is damaging and results in breakage and frizz.


Always use neutralizing shampoos after after chemical processes and always use pH-balanced conditioners after shampooing.


BTW, pH opens and closes cuticles, not water. The pH of water is around 7 which is too high to close cuticles.

What are the benefits of organic ingredients?

Organic farming used to grow organic ingredients has many environmental benefits including:

✓ Reduced exposure to pesticides and chemicals,

✓ Increased amounts of healthy soil,

✓ Reduced soil erosion, global warming and algae blooms

✓ Enhanced water conservation,

✓ Preserved natural habitats, and

✓ Improved farm resiliency. 


(Source: How Organic Farming Benefits the Environment).

What are the benefits of authentic, cold-pressed oils and butter?

Cold-pressing temperatures are less than 120 degrees, which ensures oils and butters retain authentic nutrition.

Do you ship to the Armed Forces?

We ship to Armed Forces Americas, Europe and Pacific.

How does hair grow?

Hair grows in 4 phases: anagen, catagen, telogen and exogen.


Anagen: this is the growth phase - it lasts 3-5 years and involves 85% of your hair at any time.


Catagen: this is the transition phase when follicles shrink and growth slows - it lasts 10 days and involves 1% of your hair at any time.


Telogen: this is the resting phase when no growth or shedding occurs - it lasts 3 months and involves 10-15% of your hair at any time.


Exogen: this is the shedding phase and is part of the telogen phase - it lasts 2-5 months and involves the same 10-15% of your hair from the telogen phase.

Which ingredients do you avoid?

We avoid harsh and harmful ingredients including fragrances, essential oils, masking agents, harmful preservatives, drying alcohols, non-water soluble silicones, dyes, sulfates, cancer causing ethanolamine compounds and phthlates.


What's the ugly truth about hair care products?

A study by the Environmental Working Group found that more than 70% of products marketed for Black hair contain dangerous ingredients, compared to 40% of hair products made for the "general public".


Your health and safety are important and is why CurlyCoilyTresses® products exceed the European standard, the most restrictive standard governing cosmetic ingredients. The European standard bans 1400 ingredients, while the US standard only bans 14.


Want to learn more? Visit Sierra, The Magazine of the Sierra Club.

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813-575-2249

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