Shipping
Orders placed on business days prior to 12pmET will ship the same business day. All other orders will ship the next business day. Allow 3-7 business days for receipt of your order via USPS, FedEx, UPS or DHL. The chosen carrier is at our discretion. Expect a shipping confirmation email with tracking information once your order has shipped.
Orders valued at $50 and up ship for FREE to the USA. Otherwise flat rate shipping to the USA is $10.
Returns
We offer hassle-free returns. If you're dissatisfied with your purchase, you may return it within 30 days of receipt for a replacement or refund. You'll need your proof of purchase to qualify. Shipping fees are non-refundable.
To start a return, contact us at hello@curlycoilytresses.com. Items sent back to us without first requesting a return, won't be accepted. Contact us for any return questions.
Damages And Issues
Please inspect your order upon receipt and contact us immediately if any items are defective, damaged or incorrect. We'll evaluate the issue and make any needed corrections.
Exceptions / Non-Returnable items
Digital, custom and personal care products, as well as shipping charges and eGift cards are non-returnable.
Exchanges
After completing the return process for products being returned, place a new order for your desired products.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your items must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We'll notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@curlycoilytresses.com.